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Q: Is the embroidery handmade?

A: Yes. Our handbags feature traditional Suzhou embroidery, known for its delicate stitching and refined craftsmanship. Each piece reflects the beauty of this centuries-old Chinese embroidery tradition.

Q: Will my bag look exactly like the photos?

A: Due to the handcrafted nature of embroidery, slight variations in stitching, texture, and placement may occur. These subtle differences make each piece unique.

Q: What materials are used?

A: Materials vary by design. Please refer to the product details on each handbag page for specific information about the embroidery, leather, fabric, hardware, and lining.

Q: What can I fit inside the bag?

A: Capacity varies by style. Most SINOCRAFTED handbags are designed to hold everyday essentials such as a smartphone, cardholder, keys, lipstick, and other small personal items. Please check the product dimensions for exact sizing.

Q: Are the straps adjustable or removable?

A: This depends on the individual design. Please check the product specifications to see whether your selected handbag includes an adjustable or detachable strap.

Q: How should I care for my embroidered handbag?

A: Keep your bag away from water, prolonged direct sunlight, perfume, cosmetics, oils, and rough surfaces. Gently clean it with a soft, dry cloth and store it in its dust bag in a cool, dry place when not in use.

Q: Can I use the bag every day?

A: Yes. Many SINOCRAFTED handbags are designed for both everyday styling and special occasions. Because embroidery is delicate, we recommend avoiding heavy friction, rain, and overloading.

Q: Is each SINOCRAFTED handbag unique?

A: Yes. While the overall design remains consistent, subtle variations from the handcrafted embroidery process give each piece its own individual character.

Q: Is it suitable as a gift?

A: Absolutely. Combining traditional Chinese craftsmanship with contemporary design, a SINOCRAFTED handbag makes a meaningful gift for birthdays, anniversaries, weddings, holidays, and other special occasions.

Q: Do you ship internationally?

A: Yes. We offer international shipping to many destinations. Available shipping options, costs, and estimated delivery times will be displayed at checkout.

Q: What is your return and exchange policy?

A: Return and exchange eligibility depends on the item and order circumstances. Please refer to our latest Return & Refund Policy for complete details.

Q: How can I contact SINOCRAFTED if I have more questions?

A: If you need help with sizing, materials, styling, care, or your order, please contact our customer service team. We’ll be happy to assist you.

Order Processing Time

Every Sinocrafted piece is carefully prepared before shipment.

• Orders are typically processed and dispatched within 2 business days from our warehouse.
• During periods of high demand or for temporarily out-of-stock items, processing may take longer.
• If your order contains multiple items, they may be shipped separately in different packages to ensure the fastest possible delivery.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.Learn More.

We stand behind the quality of every embroidered bag we sell. Each embroidered bag is covered by a lifetime limited warranty, starting from the original order date and lasting for the entire time you own the bag.

What is covered

During the warranty period, eligible repairs for manufacturing defects in materials and workmanship are provided free of charge, under normal use and with proper care. Repairs for damage not covered under this warranty may require an additional craftsmanship and repair fee.

What is not covered

This warranty does not cover accidental damage, normal wear and tear, water damage, stains, misuse, abuse, neglect, alterations, unauthorized repairs or modifications, or damage caused by failure to follow product care instructions. The warranty is non-transferable and applies only to the original purchaser.

Shipping costs

The customer is responsible for shipping costs to our service centre. Return shipping to the customer is covered for approved warranty claims.

How to request warranty service

Please email the following information to support@sinocrafted.com:

• Your original order number
• Clear photos showing the product damage

Once approved, we will provide a warranty service number. You can use this number on our Warranty Check page to view your warranty status and repair progress.

At this time, we do not offer direct individual warranty service without a verifiable original purchase order. The original order number is required to confirm the original ownership and purchase date.

For products purchased through a distributor, reseller, or third-party seller, warranty claims must be submitted by the original direct purchaser.

1.Keep it dry: Avoid exposing the bag to moisture or rain, as a damp environment can lead to mold or discoloration of the leather.

2.Avoid direct sunlight: Try to keep the bag away from direct sunlight to prevent the leather from becoming stiff, fading, or cracking.

3.Regular cleaning: Use a professional leather cleaner or a soft, damp cloth to gently wipe away surface stains. Avoid using cleaners with alcohol or harsh chemicals.