At Sinocrafted, we want you to love your Chinese-inspired handcrafted bags. If for any reason you are not completely satisfied, we offer a straightforward return and refund process to make things right.
1. Return Eligibility
We accept returns on defective, damaged, or incorrect items within 30 days of delivery.
B2C Customers (Retail)
- Products not as described or defective can be returned for a full refund or exchange.
- Items must be in original condition, unused, with all packaging, tags, and accessories intact.
Damaged or Incorrect Items
- If your bag arrives damaged or is the wrong item, return shipping is on us.
- You can choose a replacement or a full refund.
B2B Customers (Wholesale / Bulk)
- Returns for bulk or customized orders follow the terms in your contract.
- Custom designs or large orders may have specific return rules; please consult your B2B agreement.
2. Non-Returnable Items
- Customized Orders: Bags personalized with your chosen design, color, or initials cannot be returned unless defective.
- OEM / Custom Production: Made-to-order bags for bulk or business orders are generally non-returnable unless there is a manufacturing defect.
If unsure, contact our team before purchasing.
3. Refund Processing
Timeline
- Refunds are usually processed within 7–10 business days after receiving and inspecting the return.
Method
- Refunds are issued to the original payment method. Bank transfer refunds require account details.
Partial Refunds
- Opened or lightly used items may qualify for a partial refund, depending on condition.
Shipping Fees
- Standard shipping fees are non-refundable, except when the return is due to our mistake (defective or wrong item).
4. How to Initiate a Return
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Contact Us
- Email: support@sinocrafted.com
- Include your order number, reason for return, and whether you prefer a refund or exchange.
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Return Authorization
- We’ll provide a Return Authorization Number (RAN) and return instructions.
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Ship Your Item
- Pack securely and include all original materials.
- For defective items, please include photos of the damage.
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Inspection & Refund / Exchange
- Once we receive and inspect the item, we will process your refund or send the replacement promptly.
5. Exchanges
- Want a different color, size, or style? Contact us promptly, and we’ll guide you through the exchange process.
6. Customer Support
- Questions or assistance? Reach out to support@sinocrafted.com. Our team is here to help ensure a smooth experience.