At Sinocrafted, we take pride in creating high-quality, handcrafted Chinese-style bags that are designed for daily use, style, and durability. To ensure optimal performance and longevity, it is important that all customers use and maintain their bags properly.
1. Product Use
Proper Use: Each Sinocrafted bag is crafted for everyday carrying of personal items such as wallets, phones, and small accessories. To maintain the quality and appearance of your bag, please follow these guidelines:
- Avoid overloading the bag beyond its recommended capacity.
- Keep the bag away from extreme heat, moisture, or harsh chemicals.
- Use the provided straps and closures as intended.
- Follow the Care Instructions included with the product for cleaning and maintenance.
Customer Responsibility: As the buyer, you are responsible for using the bag as intended. Improper use, neglect, or mishandling may lead to damage that is not covered under warranty.
Prohibited Use: Sinocrafted is not liable for damage resulting from:
- Overloading or carrying unsafe/hazardous items.
- Altering, modifying, or repairing the bag without authorization.
- Exposure to fire, extreme weather, or corrosive substances.
Maintenance: Regular care according to our Care Guide is essential for maintaining the bag’s appearance and durability. Neglecting proper care may lead to premature wear or damage.
2. Force Majeure
Sinocrafted strives to fulfill all orders promptly, but certain events may be beyond our control. Force majeure refers to unforeseen circumstances that prevent us from performing our obligations, including:
- Natural Disasters: Earthquakes, floods, storms, or other extreme weather events.
- Health Crises or Pandemics: Factory closures, production delays, or shipping restrictions due to health emergencies.
- Shipping Disruptions: Carrier delays, customs inspections, strikes, or transportation issues.
- Government or Regulatory Actions: Changes in import/export regulations, tariffs, or restrictions affecting shipping.
- Supply Chain Interruptions: Material shortages, factory closures, or labor disputes affecting production or delivery.
In these cases, Sinocrafted is not responsible for delays or disruptions but will:
- Notify customers promptly of any expected delays.
- Provide updated delivery estimates.
- Offer solutions such as postponed delivery, refunds, or alternative products when feasible.
3. Conclusion
By purchasing a Sinocrafted bag, customers agree to use the product according to proper guidelines and acknowledge their responsibility for any damage resulting from misuse. We reserve the right to adjust delivery or production timelines in cases of force majeure and will make reasonable efforts to minimize any disruption.
For any questions regarding product use, maintenance, or unforeseen delays, please contact our customer service team at support@sinocrafted.com.