Privacy Policy

1. Introduction

This Privacy Policy explains how Sinocrafted (“we”, “our”, or “us”) collects, uses, shares, and processes your personal information, as well as your rights and choices regarding that information.

This Policy applies to all personal information collected through:

Our website (www.sinocrafted.com)
Email communications
Customer service interactions
Any online or offline engagement with our services

By accessing or using our Services, you agree to the terms of this Privacy Policy and our Terms of Service. If you do not agree, please do not use our Services.

2. Personal Information We Collect

We collect personal information that you voluntarily provide when you:

Place an order
Contact customer support
Subscribe to emails
Fill out forms or surveys

Information may include:

Name
Email address
Phone number
Shipping and billing address
Order details
Company name (if applicable)
Country/region
Communication data (e.g., messages, inquiries)

Personal information does not include anonymized or aggregated data that cannot identify you.

3. How We Use Your Information

We use your personal information to:

Process and fulfill orders
Provide customer support
Communicate order updates
Improve our website and services
Send marketing communications (with consent)
Prevent fraud and ensure security

4. Consent

When you provide personal information to complete a transaction, verify payment, place an order, or arrange delivery, you consent to our collection and use of your information for that purpose.

For marketing purposes, we will request your explicit consent or provide an option to opt out.

Withdrawal of Consent

You may withdraw your consent at any time by contacting us at:
📧 support@sinocrafted.com

5. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties only as necessary, including:

Payment processors
Shipping and logistics providers
IT and website service providers

These providers will only use your information to perform services on our behalf.

6. Third-Party Services

Certain third-party providers (e.g., payment gateways) have their own privacy policies.

We recommend reviewing their policies to understand how your data is handled.
Your information may be subject to the laws of the jurisdiction where these providers operate.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

Unauthorized access
Loss or misuse
Alteration or disclosure

However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal information only as long as necessary to:

Fulfill orders
Comply with legal obligations
Resolve disputes

9. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent
Object to certain processing activities

To exercise your rights, contact us at:
📧 support@sinocrafted.com

10. Age of Consent

By using this website, you confirm that you are at least the age of majority in your jurisdiction, or you have given consent for minors under your care to use this site.

11. International Users

If you are located outside your country of residence, your information may be transferred and processed in other jurisdictions where our service providers operate.

By using our Services, you consent to such transfers.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes will take effect immediately upon posting on this page.
We will update the “Last Updated” date accordingly.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:

📧 support@sinocrafted.com
🌐 www.sinocrafted.com