Privacy Policy
1. Introduction
This Privacy Policy explains how Sinocrafted (“we”, “our”, or “us”) collects, uses, shares, and processes your personal information, as well as your rights and choices regarding that information.
This Policy applies to all personal information collected through:
- Our website (www.sinocrafted.com)
- Email communications
- Customer service interactions
- Any online or offline engagement with our services
By accessing or using our Services, you agree to the terms of this Privacy Policy and our Terms of Service. If you do not agree, please do not use our Services.
2. Personal Information We Collect
We collect personal information that you voluntarily provide when you:
- Place an order
- Contact customer support
- Subscribe to emails
- Fill out forms or surveys
Information may include:
- Name
- Email address
- Phone number
- Shipping and billing address
- Order details
- Company name (if applicable)
- Country/region
- Communication data (e.g., messages, inquiries)
Personal information does not include anonymized or aggregated data that cannot identify you.
3. How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Provide customer support
- Communicate order updates
- Improve our website and services
- Send marketing communications (with consent)
- Prevent fraud and ensure security
4. Consent
When you provide personal information to complete a transaction, verify payment, place an order, or arrange delivery, you consent to our collection and use of your information for that purpose.
For marketing purposes, we will request your explicit consent or provide an option to opt out.
Withdrawal of Consent
You may withdraw your consent at any time by contacting us at:
📧 support@sinocrafted.com
5. Sharing of Information
We do not sell your personal information.
We may share your information with trusted third parties only as necessary, including:
- Payment processors
- Shipping and logistics providers
- IT and website service providers
These providers will only use your information to perform services on our behalf.
6. Third-Party Services
Certain third-party providers (e.g., payment gateways) have their own privacy policies.
We recommend reviewing their policies to understand how your data is handled.
Your information may be subject to the laws of the jurisdiction where these providers operate.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
However, no method of transmission over the Internet is 100% secure.
8. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Object to certain processing activities
To exercise your rights, contact us at:
📧 support@sinocrafted.com
10. Age of Consent
By using this website, you confirm that you are at least the age of majority in your jurisdiction, or you have given consent for minors under your care to use this site.
11. International Users
If you are located outside your country of residence, your information may be transferred and processed in other jurisdictions where our service providers operate.
By using our Services, you consent to such transfers.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Changes will take effect immediately upon posting on this page.
We will update the “Last Updated” date accordingly.
13. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:
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