1. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of China. By placing an order or using our services, you agree to comply with these laws, regardless of your location.
- Jurisdiction: Any dispute arising from your purchase or use of Sinocrafted products will be subject to the exclusive jurisdiction of the courts in Suzhou, Jiangsu Province, China, where Sinocrafted is incorporated.
- Severability: If any provision of these Terms is deemed invalid or unenforceable, the remainder will remain in full effect.
- International Orders: Customers located outside China agree that disputes will be resolved under Chinese law and acknowledge the jurisdiction of the Chinese courts. Customers are responsible for any costs associated with legal actions from abroad.
2. Dispute Resolution
We aim to resolve any issues professionally and amicably before pursuing formal legal action.
Step 1: Direct Communication
Contact our customer service team at support@sinocrafted.com with your order details and issue. We will make every effort to resolve disputes promptly and fairly.
Step 2: Mediation
If direct communication does not resolve the issue, mediation may be used as a neutral, cost-effective method to reach a mutually acceptable solution.
Step 3: Arbitration
If mediation fails, disputes may be settled through binding arbitration under the rules of a recognized arbitration institution agreed upon by both parties. The arbitrator’s decision will be final and enforceable.
Costs and Legal Fees
Arbitration costs will be shared equally unless otherwise determined. In certain cases, the prevailing party may be entitled to reimbursement for reasonable legal expenses.
Exceptions
Disputes related to intellectual property rights (e.g., trademarks, copyrights, patents) may be brought directly to a court.
No Class Actions
All disputes will be resolved on an individual basis. Class actions, collective actions, or representative proceedings are not permitted.
Conclusion
By purchasing from Sinocrafted, you agree to abide by these terms, including the governing law, dispute resolution procedures, and our preference for communication and mediation before arbitration or legal action.
For any questions, contact support@sinocrafted.com.